Partner please log out and close your browser then reopen it and log back in. There has been an update to the interviewer and this is required for the changes to take place. Thank you all!
Partners, please be cautious when conducting survey, be sure not falsify as this is serious offense and will get you removed from the shift and the platform. Please consult the one note: https://bit.ly/Dynata-OneNote Please see some of the most common forms of Falsification: ● Verbatim: not reading the script verbatim. Paraphrasing, rewording, skipping information, shortening(or lengthening!), and otherwise not sticking to the script. ● Not reading the Monitoring Disclosure, “This call may be monitored or recorded for quality assurance purposes.” ● Interpreting the script for the respondent by changing the wording is also Falsifying. The script must be read 100% verbatim unless instructed otherwise by a Dynata Supervisor (This will always be communicated to you through messaging in app). If it is necessary to re-read a question or part, the Partner must not paraphrase or reword the script. ● Not recording everything exactly as it is said by the respondent in open-ended questions. Make sure to correct spelling and abbreviations before submission. ● Selecting the wrong answer may result in a deduction per occurrence, or it may be considered as falsification. ● Submitting a survey without a respondent on the line. ● Failure to read any question or coding answers not selected by the respondent are considered falsification. Please remember that a falsification will results in a removal from the project and the platform.
For dead air or audio problems we recommend clearing cache and going Not Ready, refreshing the page, and then Ready again. If this doesn't help, please log out and log back in. Please make sure your computer is hardwired with an ethernet cable(not using WiFi) and your headset is corded(not cordless).
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To enter the calling queue, type either "land" or "cell" depending which your screen says. Then select "Enter Queue" followed by "Ready."
Hi Rodrigue, your project for today is WI SW GOP which is approximately minutes in length. You are collecting completes from . Make every contact with the respondent count and make good use of sample on behalf of the client. Jump into your Intro right away and with CONFIDENCE in your voice, no first question hesitation, and be assertive.
A few reminders for today's first shift: 1. Please make sure that you try your login credentials at least 1hr before your shift. 2. Please make sure that you try your best and join pre shift. There are very important tips that we share during that meeting. 3. Please make sure that you CONFIRM your attendance for your shift today (in app). If you need assistance with this , please message us. ****Lastly, it is IMPORTANT for you to WORK your entire shift in order to be fully paid and have the best chance to graduate to receive future shifts with us.**** We look forward to you servicing with us today and if you have any questions, please message us!
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"Pre-shift briefings are very Important for you to join! A pre-shift briefing will be held 30 minutes prior to the start of the shift to help you prepare for this shift. Be sure Zoom is 'allowed' in your browser in the Chrome security settings. Please do not Cancel your shift if you have tech issues trying to come into the pre-shift meeting. We need you to still begin dialing at the top of the hour. Simply message us if you are having tech issues getting in; but still please work your shift. Please log out of interviewer for breaks. IMPORTANT: Do not reach out to Dynata, or any of its clients for any reason! If you do, you will be removed from the Shiftsmart platform. If you have questions, reach out in app. Pre-Shift Zoom - https://shiftsmart.zoom.us/j/95515463977?pwd=S1AzWjRWRDRGWHdzaUZieW1HM0hYZz09 Meeting ID: 955 15463977 Passcode: 0123 Helpful Link - http://bit.ly/Dynata_Helper"
Rodrigue, we are so happy you have picked up a First Shift with the Dynata project! Don't get bogged down in simple stuff like computer settings. Take the time now to get it set up correctly so you can get in today at 4:30pm EST for your Zoom pre-shift and then begin dialing promptly at 5pm EST. There is NO DIALING until 5pm EST. Do not message in "No Project" until then. You should be in Zoom with the Quality Lead. Use Tech Issues > BTS page on the Dynata One Note to be sure you are ready to go. https://bit.ly/Dynata-OneNote You are free to bookmark this resource and use it inshift while dialing.
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BofA: DO NOT share this code. We will NEVER call you or text you for it. Code 175529. Reply HELP if you didn't request it.
Hello again, Rodrigue - Your Dynata shift is starting in a few minutes. Please check-in in the Shiftsmart app now. Have a great shift! Shift Details: My First Shift: Survey Calls Anywhere 7/18/22, 4:30pm - 7/18/22, 9:00pm
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